Welcome to Papercut Patterns!
Refunds and Returns
Returns are accepted on unopened, unused patterns within 10 working days of purchase. Shipping costs are non refundable. We do not accept returns on used items, sale items or downloaded PDF files.
We test all our patterns extensively. Still, mistakes can happen to everyone, so if your return is a result of an error on our part, we will replace or repair the pattern at our own expense. We can however not accept responsibility for materials used and related costs. We reserve the right to ask for a proof of purchase before repairing.
Please kindly let us know about any errata you come across, so we can make improvements where needed. Please check our errata page for updates on patterns. Thank you.
Please note that our International Shipping rates (i.e. for all orders outside New Zealand) DO NOT INCLUDE the applicable import duties, customs fees, or taxes that may be due upon entry into the destination country. Papercut Patterns holds no responsibility for any such charges; when international orders reach their destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. All duties, fees and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.
Pattern Updates & Errata
Growth is important. Over time, we may update our patterns and products to improve usability and maintain branding consistency.
If you have purchased a pattern that has since been updated (not due to error), replacements will not be issued.
Much like if your favourite peanut butter brand adjusted their recipe, it doesn’t mean you’re eligible for a free jar.
Updates may include but are not limited to additional sizes, tweaks and overall improvements to increase the product value. This goes for all PDF, printed and physical products.
The quality and accuracy of our patterns means everything to us. Unfortunately, humans sometimes make mistakes. It doesn't happen often, but occasionally a pattern may need tweaking.
If you do find a mistake on your pattern, please check here for the latest update. If you don't find what you're after, please let us know by emailing our team here - firstname.lastname@example.org
Thank you for your understanding!
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- "Facebook Pixel" measures, optimises and retargets with Facebook ads, tracks conversions.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Paypal), email address, and phone number. We refer to this information as “Order Information.”
OFFLINE DATA, PURCHASED MARKETING DATA/LISTS:
Omnisend, Mailchimp, Referral Candy.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
We reserve the right to repost any user generated content that we are tagged in, as well as comments left on our website or social media channels. Likewise, we will take down anything if contacted and specifically directed to do so by emailing email@example.com.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
All content on this site, including but not limited to photography, text, or graphics, is copyrighted and the property of Papercut Patterns Ltd.
All patterns purchased through our website are for personal use only and may not be copied or distributed without express written permission from Papercut Patterns. Items made from our patterns may not be sold. All purchases of patterns through our website constitute an understanding and agreement to these terms.
For more information about our terms&conditions and privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
116 Hardy Street, Nelson, 7010, New Zealand.
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