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FAQs

 

Order Information

Please check your spam folder and make sure we're not marked as spam so that you can receive future confirmations from us too. Please also check alternative emails that you may have used when placing the email.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

Shipping

Our goal is to process and ship your order as fast as possible. Please allow up to 3 working days for your order to be dispatched.

Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order.

You will receive a confirmation email once your order has been shipped.

International Shipping should take 1-3 weeks to be delivered. However, delays can occur in transit, so it's possible that your order may take up to 6 weeks to be delivered, especially now during Covid. These ship times are only estimates and not guaranteed. Tracking information is only available for DHL express shipping.

We will only be able to update the address on an order so long as the order has not yet shipped. Please contact us immediately so we can attempt to adjust the order in time. 

Please note that all shipping times are estimates and not guaranteed, if you do not receive the items within 6 weeks of the shipping date please let us know so that we can investigate further.

Returns

All returns must be made within 14 days of your purchase date.

If you have purchased a PDF pattern, and downloaded it from the link provided, we are unable to refund or exchange this product.

If you have purchased a PDF and haven’t downloaded it, we can exchange it for another PDF pattern but we cannot refund it.

All printed pattern sales are final and cannot be returned, refunded or exchanged unless they are faulty.

Sale items may not be returned or exchanged unless they are faulty. 

Returns may only be made through Papercut Patterns if you purchased your items from us. Any purchases made through a retailer will need to be returned via the original store the product was purchased from. 

Please take note of the individual retailer's returns policy upon purchase. 

Shipping and handling charges are not refunded unless the original item was incorrect or faulty. 

We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country. 

Please contact us prior to returning your items to ensure you are eligible for a refund.

If you receive approval for a refund,  this will be processed within 14 days of the item being returned to us. Your refund will be applied automatically to whichever method of payment you used to make your purchase.

All returns and exchanges must be correctly packaged with the original order number referenced clearly on the outside of the parcel, and sent to:

Papercut Patterns 
116 Hardy Street
Nelson
New Zealand
7010

Wholesale

We are happy to offer wholesale to both Brick-and-Mortar Retail Shops and online shops. Please check our Wholesale Page for more info.

Yes, we have a minimum of ten patterns per order. 

Sizing

All of our patterns are available in sizes 1 - 8 (NZ & UK sizes 6 - 20) but we are working on expanding our size range currently.

Product Information

As you may know, we updated our Nova Coat (then Sapporo Coat) in December 2019 due to a small error.

The easiest way to tell if you have the updated version or not is, the original pattern has a tan coloured coat on the front, and the updated pattern has a charcoal coloured coat on the front.

If you originally purchased a PDF, your pattern will have automatically updated. All you need to do is download the pattern again, and you'll have the updated version.

The only update made to this pattern since, is a name change in March 2021. 'The Sapporo Coat' is now called 'The Nova Coat'.

Because this name change does not affect the construction of the garment, this does not mean you're eligible for a free upgrade.

If you purchased your pattern BEFORE December 2019, and have had problems making your original Nova Coat (then called the Sapporo Coat) due to our now fixed error, please find a free download of the corrected pieces and updated instructions here. 

Alternatively, if you don’t have access to printing options, we can send you a printed fix sheet along with PDF instructions. You'll just need to contact us with proof of purchase for the pattern here: info@papercutpatterns.com 

If you would prefer the full PDF version of the NEW 2.0 pattern, with added variations and our expanded size range, we would be more than happy to upgrade you. Please contact us with proof of purchase for your pattern at the email above.

Everything that happens at Papercut, happens right here in our New Zealand based studio. From design, sampling, shooting, production, manufacturing and dispatch. Keeping things on home soil is really important to us.

There is no need to select a size as all of our patterns are multi-sized from size 1 - 8, which is the equivalent of UK/NZ size 6 - 20. Please take your measurements and refer to our Size Chart before you cut out your pattern.

No you can't. Papercut Patterns are for personal home use ONLY and can not be commercially produced.

Pattern Updates:

Growth is important. Over time, we may update our patterns and products to improve usability and maintain branding consistency. 

If you have purchased a pattern that has since been updated (not due to error), replacements will not be issued. 

Much like if your favourite peanut butter brand adjusted their recipe, it doesn’t mean you’re eligible for a free jar.

Updates may include but are not limited to additional sizes, tweaks and overall improvements to increase the product value. This goes for all PDF, printed and physical products.

Errata:

The quality and accuracy of our patterns means everything to us. Unfortunately, humans sometimes make mistakes. It doesn't happen often, but occasionally a pattern may need tweaking.

If you do find a mistake on your pattern, please check here for the latest update. If you don't find what you're after, please let us know by emailing our team here - info@papercutpatterns.com

Thank you for your understanding!

PDF Patterns

That’s ok! These things happen.

Firstly, try searching for it in your emails, especially if you have multiple email addresses.

If you have an account for our online store, try logging in to access your order history. You should be able to download from there. 

If neither of those work, send us an email at orders@papercutpatterns.com with your order number and proof of purchase. 

Please note that any orders purchased more than two years ago, or that have exceeded their download limit of 10 download attempts per file, cannot be re-sent. 

By purchasing any of our PDF patterns, you agree that they are for personal use only. Download links are not to be shared. We have a limited number of IP addresses that your links can be downloaded from. If you exceed this limit, your access will be revoked.

It’s always best to start with creating an account on our online store. That way, you have access to all of your purchases in one place.

When you place an order, you can either follow the on screen prompts, or head over to your emails.

You’ll receive an email that contains a button that says ‘Access your content’. Click this button and it will take you straight to your files! 

If you can’t find an email from us, check your junk/spam folder. Make sure we're not marked as spam so that you can receive future confirmations from us too. Please also check alternative emails that you may have used when placing the email.

From there you’ll be able to download your files. You have a download limit of 10 times you can download these files so we recommend that you download all of them, and save them somewhere safe on your computer, an external hard drive, or an online cloud service like Dropbox or WeTransfer. It’s free to create an account!

Here’s what you’ll find:

Copy Shop - A0

Copy Shop - Large Format

Print at Home - A4/US Letter 

Instruction Booklet

Printing Instructions

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Follow the ‘Printing Instructions’ to find out how to print your PDF pattern.

Open the pattern with a PDF viewer. We recommend using Adobe Reader which you can download here: https://get.adobe.com/reader/ at no charge.

Please note: Our files are password protected for copyright reasons so you will not be able to open them with editing software.

Before you print, make sure page scaling is turned OFF. The pattern needs to be printed at 100% or it will be not be correct.

Print your test square first, you will find it on page 5, and measure it to check it that it has been printed to scale. When it measures correctly, print your required pattern pages.

All of our PDF patterns are password protected for copyright reasons. You won’t be able to open our files with any editing softwares like Photoshop or Illustrator. You will need to print your files from a PDF reader like Adobe Reader, Acrobat or Preview (Mac). 

If the copy shop you are using has some kind of online upload service, there’s a chance you won’t be able to upload our files. You may need to ask if you can send them the file via a cloud service like Dropbox or WeTransfer. You don’t have to have an account with WeTransfer and they’re both free to use. 

Technical Help

If you're having trouble with a particular step in your instructions, a sewing technique, or anything else, we have a variety of photographic tutorials available that may answer your questions. You can find these under the 'Learn' tab in the menu.

If you're still unsure, you can get in touch with our wonderful team by emailing help@papercutpatterns.com

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