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    Shipping

    WITHIN NEW ZEALAND

    (Tracked)

    Delivery Method Approx Delivery Time Price
    Courier Post
    1-3 Working Days (from dispatch) 
    $9.50 Flat Rate

     

    REST OF THE WORLD

    (Untracked unless using DHL)

    Delivery Method Approx Delivery Time Price
    NZ Post Iternational Air  
    1-3 Weeks (Up to 6 weeks) 
    $5 Flat Rate
    DHL Express 1 - 3 Working Days See Checkout

     

     

    DISPATCH                        

    Our goal is to process and ship your order as fast as possible. Please allow up to 3 working days for your order to be dispatched.

    Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order.

    You will receive a confirmation email once your order has been shipped.

     

    INTERNATIONAL ORDERS

    International Shipping should take 1-3 weeks to be delivered. However, delays can occur in transit, so it's possible that your order may take up to 6 weeks to be delivered. These ship times are only estimates and not guaranteed. Tracking information is only available for DHL express shipping.

     

    CUSTOMS INFORMATION

    International Shipping charges (all orders outside New Zealand) DO NOT INCLUDE the applicable import duties, customs fees, or taxes that may be due upon entry into the destination country. 

    Depending on the destination and product you have purchased, you may have to pay additional taxes or import duties. Papercut Patterns is not responsible for any additional taxes or duties incurred by your country. All duties, fees and taxes are the responsibility of the customer, and must be paid at the time of delivery. 

    When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information.

     

    RETURNS POLICY

    All returns must be made within 14 days of receipt of merchandise. We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country. Sale items may not be returned or exchanged unless they are faulty. Returns may only be made via Papercut Patterns. Any purchases made through a retailer will need to be returned via the original store the product was purchased from. Please take note of the individual retailer's returns policy upon purchase. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. 

     

    RETURNS PROCEDURE

    All returns and exchanges must be correctly packaged with the original order number referenced clearly on the outside of the parcel, and sent to:

    Papercut Patterns 
    123c Bridge Street
    Nelson
    New Zealand
    7010